AI Powered Platforms Built for Correction Agencies

KiwiChat delivers three secure communication and intelligence services purpose-built for correctional environments: KiwiChat, GOinbox, and HotShot AI. Each service addresses a specific operational need while supporting safety, compliance, and efficiency for facilities and staff.

KiwiChat is a real-time inmate messaging service provided at no cost to the agency. It uses artificial intelligence to automatically review messages prior to delivery, helping facilities enforce communication policies, identify prohibited content, and reduce the need for manual screening. The service enables approved text-based communication under facility-defined rules and, where permitted, supports moderated media and short audio messaging with full administrative oversight and control.

GOinbox is a secure, SMTP-based email service that provides incarcerated individuals with real email accounts. Unlike closed messaging systems, GOinbox supports standard email communication with approved external addresses while enforcing whitelist controls, attachment filtering, auditing, and retention. GOinbox enables practical, real-world use cases such as submitting resumes, communicating with employers, registering for social services, participating in educational programs, and establishing a verified digital identity that supports reentry and continuity of communication after release.

HotShot AI is an Artificial Intelligence based investigative platform that ingests, transcribes and reviews recorded phone calls using sophisticated algorithms built to secure correctional environments. The service identifies keywords, patterns, and behaviors that may indicate security risks or investigative relevance, allowing staff to prioritize high-risk communications more effectively.

Together or separately, these services help agencies modernize inmate communications, improve accountability, and significantly reduce the time staff spend on manual monitoring and administrative tasks.