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Interact CX Solutions for Every Organization

ConnectLingua

  • Real-Time Voice Translation – Enables contact-center agents to communicate with citizens in 70+ languages.
  • AI-Powered Translation – Uses primary and secondary AI models with confidence scoring to support high-accuracy translation.
  • Digital Translation – Supports multilingual communication across digital customer-service channels.
  • Multimodal Responses – Enables speech and text-based responses for flexible citizen interactions.
  • Contact Center Integration – Integrates with modern contact-center platforms and existing workflows.
  • Quick & Template Replies – Provides configurable pre-built responses to help agents respond faster.
  • Configurable Talk Modes – Supports auto-sensing and agent-controlled speak-and-tweak modes.
  • Dynamic Voice Selection – Allows switching between male and female translated voices.
  • Translation Audio Controls – Gives agents control over translated audio during conversations.
  • Sensitive Information Redaction – Allows sensitive information to be manually redacted from transcripts.
  • Do-Not-Translate Controls – Lets agents mark specific words or phrases to exclude from translation.
  • Citizen Services – Helps improve accessibility and service delivery for multilingual communities.
  • Secure Communication – Designed with data protection and secure communication in mind.
  • Compliance & Security – Supports organizations with security and privacy requirements, including SOC 2 Type II, ISO 27001, GDPR, PCI DSS, and HIPAA.
  • Reduced Reliance on Third-Party Interpretation – Helps organizations handle routine multilingual interactions without coordinating an interpreter for every conversation.