Discover Voice AI to Automatically Resolve Your Non-Emergency/Admin Calls

Hyper is a conversational voice AI agent and a cloud-native platform designed to modernize how public safety agencies manage non-emergency calls. Built with advanced natural language processing, Hyper provides callers with the intuitive experience of speaking naturally to a live agent, while giving agencies the tools they need to manage call flows, track performance, and improve service delivery.

For residents, Hyper acts as the first point of contact. Instead of waiting on hold or being transferred multiple times, callers engage directly with an AI voice agent that listens, understands, and responds in real time. Hyper can resolve common issues instantly, transfer callers to the right department, or send targeted text messages and emails to provide clear next steps. At the same time, Hyper is trained to detect emergencies. If a caller is in distress or describes a life-threatening situation, the system automatically routes the call to 911, ensuring critical incidents are never mishandled.

For agencies, Hyper functions as a robust management platform. Supervisors gain real-time visibility through dashboards that monitor call activity and resolution trends, while administrators can configure call flows and escalation paths through an intuitive, no-code interface. This flexibility allows departments to quickly adapt the system to changing needs without requiring IT resources or technical expertise. The result is an AI solution that is powerful, practical, and easy to manage.

By combining a frontline AI agent with a comprehensive platform, Hyper directly addresses two of the most pressing challenges facing public safety agencies today: staffing shortages and rising call volumes. Telecommunicators are freed from the burden of handling repetitive non-emergency calls, enabling them to focus on high-priority incidents where human judgment is critical. Citizens benefit from faster, more consistent service that builds trust in local government and public safety organizations.

Behind the technology is Hyper’s team of experts in government technology and voice AI, bringing years of experience working with public sector organizations. This deep knowledge ensures the platform is not only technologically advanced but also purpose-built to meet the unique compliance, operational, and service requirements of government agencies.

Hyper is already helping agencies across North America improve efficiency, reduce operational strain, and deliver better experiences for their communities.