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Firehouse247 Solutions for the Public Sector

Firehouse247 Odyssey

Firehouse247 Odyssey is a cloud-based Records Management System purpose-built for career, combination, and volunteer fire departments. The following products and solutions are available through Carahsoft’s government contract vehicles.

Scheduling & Overtime Management

Odyssey’s scheduling engine manages the full complexity of fire department shift operations, from initial rotation setup through daily staffing adjustments and overtime fill. The system supports all common rotation patterns—including 24/48, 24/72, 48/96, modified Kelly, and custom platoon configurations—and enforces minimum staffing requirements across stations, apparatus, and positions in real time.

  • Multi-shift, multi-station scheduling with configurable rotation patterns
  • Real-time minimum staffing monitoring with automatic gap detection
  • Overtime fill engine with seniority-based rotation, qualification matching, and hours equity tracking
  • PTO, leave, and trade management with staffing impact analysis
  • Complete audit trail of every staffing decision for labor agreement compliance

Personnel Management & Compliance

Centralized personnel records give department leadership a single source of truth for every member’s status, qualifications, and history. Odyssey tracks certifications, training requirements, and assignment histories, alerting administrators before credentials expire and ensuring that personnel are always matched to positions they are qualified to fill.

  • Certification and license tracking with expiration alerts
  • Assignment history and rank progression records
  • Training compliance monitoring and documentation
  • Apparatus and position qualification requirements
  • Role-based access controls with full audit logging

Incident Reporting & ePCR

Odyssey provides integrated incident reporting and electronic patient care records, allowing crews to document emergency responses from the field. Reports flow directly into the department’s records management system, eliminating duplicate data entry and ensuring that documentation is complete, consistent, and available for quality assurance review.

  • Structured incident reporting with customizable report templates
  • Electronic Patient Care Records (ePCR) for EMS documentation
  • Direct NERIS submission to the USFA National Emergency Response Information System
  • Automated report validation and completeness checks
  • Exportable records for mutual aid reporting and insurance documentation

Fleet & Equipment Management

Odyssey tracks every physical asset in the department’s inventory alongside the personnel who operate them. Daily apparatus checklists ensure that vehicles and equipment are inspected at every shift change, while preventive maintenance scheduling and work order management keep assets in service-ready condition and inspection records audit-ready.

  • Apparatus and equipment inventory with assignment tracking
  • Configurable daily checklists for shift-change inspections
  • Preventive maintenance scheduling with automated reminders
  • Work order creation, assignment, and completion tracking
  • Maintenance history and cost tracking per asset

Management Dashboards & Analytics

Configurable dashboards provide department leadership with real-time operational awareness across every area of the organization. Chiefs, battalion commanders, and administrative staff each see the metrics most relevant to their responsibilities—from daily staffing status and overtime spend to certification compliance and equipment readiness—without requiring manual report generation.

  • Real-time staffing and operations dashboards
  • Personnel readiness and certification compliance views
  • Equipment status and maintenance tracking dashboards
  • Incident activity and response metrics
  • Role-based dashboard configurations for different leadership levels

JAKE — AI-Powered Assistant

JAKE is Odyssey’s built-in AI assistant, purpose-trained for fire department operations. JAKE helps department personnel find information quickly, generates reports, answers policy questions, and surfaces insights from operational data—reducing the administrative burden on officers and support staff.

  • Natural language queries across department data
  • AI-generated summaries and operational insights
  • Policy and procedure reference assistance
  • Context-aware recommendations for staffing and scheduling decisions

Communications & Notifications

Odyssey’s communications layer keeps personnel informed of schedule changes, shift openings, and department announcements in real time. Integrated messaging ensures that critical operational updates reach the right people through the right channels.

  • Real-time notifications for schedule changes and overtime opportunities
  • Department-wide and targeted announcements
  • SMS and push notification delivery
  • Communication audit trail for documentation and accountability

Native Mobile Applications

Odyssey’s native iOS and Android applications give firefighters and officers access to their schedules, notifications, and documentation tools from anywhere. Mobile access is essential for departments where personnel operate across multiple stations or need to complete reports and respond to overtime offers while off-site.

  • iOS and Android native applications
  • Schedule viewing, shift notifications, and overtime response
  • Field-based incident reporting and ePCR documentation
  • Push notifications for real-time operational updates