Cyara Solutions for the Public Sector
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Cyara AI Trust
Cyara AI Trust
Eliminate AI-related risks with Cyara AI Trust
Cyara AI Trust is a suite of testing modules inside Cyara Botium, our conversational AI optimization solution. Only AI Trust assures customer interactions for conversational AI (SLMs, LLMs) by tackling the unique risks associated with GenAI – hallucinations, misuse, security, privacy and more. With AI Trust, you can reduce business liability, ensure compliance, and gain a competitive edge with accurate bots that build customer trust.
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Cyara Botium
Cyara Botium
Confidently test, monitor & optimize your conversational AI-powered bots
Cyara Botium is the industry’s leading conversational AI testing platform, designed to help you ensure your bots and AI-powered CX channels are built right, tested thoroughly, and continuously improved. From selecting the best bot technology to monitoring performance, Botium’s comprehensive suite of tools empower you to increase self-service rates up to 90%, save millions, and unlock the full potential of your conversational AI.
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Cyara Cloud Migration Assurance
Cyara Cloud Migration Assurance
Ensure successful contact center migrations with comprehensive CX assurance
Contact centers are the backbone of customer experience. For organizations that have spent years building their brand with quality CX delivered by the platforms, technologies, integrations and tools that form this backbone, cloud migrations are a massive undertaking that come with a lot of questions, expenses and risk. To migrate, improve and innovate customer experience once reaching the CCaaS platform of choice, contact centers need a solution that provides automated testing and monitoring of every customer channel, at every stage of their migration and beyond.
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Cyara Cruncher
Cyara Cruncher
Assure flawless CX, no matter your complexity and scale
As customer expectations continue to rise and contact center environments grow more complex, you must stress-test your CX journeys and eliminate defects before your customers are affected. Cruncher automatically generates thousands of test calls, simulating real-world customer interactions and verifying that each component and your system as a whole works at any – and every – scale. Simulate sustained traffic loads, sharp peaks, and controlled volume in tests that are easily configurable and repeatable.
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Cyara Number Trust
Cyara Number Trust
Ensure your outbound calls are avoiding spam filters and reaching your customers.
As the only purpose-built solution to offer a fast, visual representation of how your CLI is presented, Number Trust empowers you to conduct full, end-to-end tests across every major global mobile network, including coverage of all main 3rd-party spam filters and blockers, so you’ll always know how your calls are coming through to your customers.
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Cyara testRTC
Cyara testRTC
Cyara testRTC Exceptional WebRTC solutions, delivered by best-in-class service
Leverage the world’s most powerful WebRTC testing and monitoring platform, for companies who are serious about WebRTC. With rapid-fire emergence of more, newer, better ways to offer users the products and services they are seeking, comes the responsibility of ensuring these technologies can deliver the flawless experiences your users expect.
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Cyara Pulse360
Cyara Pulse360
The only AI-led CX assurance engine, with real-time visibility across all voice and digital channels
Pulse 360 helps eliminate service disruptions, decrease churn, avoid SLA and compliance penalties, and preserve revenue with early issue detection, automated troubleshooting, and global carrier insights – all from a single, intuitive platform.
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Cyara Pulse
Cyara Pulse
Gain visibility and resolve CX issues before your customers are affected
Every customer interaction counts when it comes to delivering exceptional CX. But many organizations miss CX issues until customers complain. And, by then, the damage is done – compliance penalties, eroding customer trust, and shrinking profit margins. Cyara Pulse keeps watch over your CX performance, automatically monitoring interactions from both the agent and customer perspective, mimicking their behavior, and giving you real-time visibility into CX performance. Pulse gives you the power to monitor CX from anywhere, with fully functional dashboards for the web and operation center wallboards.
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Cyara ResolveAX
Cyara ResolveAX
Cut agent downtime by 50% with real-time visibility into remote agent network quality issues.
ResolveAX empowers cloud contact centers to see, track, manage, and resolve issues that negatively affect live calls with customers through real-time agent environment monitoring. With system health checks, automatic alerts, non-technical troubleshooting guidance, and visual dashboards, contact center teams can swiftly find and fix problems that take agents offline, tie up IT, and diminish an organization’s ability to serve customers.
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Cyara Velocity
Cyara Velocity
Accelerate your CX development by up to 70%, detect IVR issues early, and increase containment.
Velocity is a no-code, platform-agnostic, and AI-powered IVR testing tool. By automatically crawling and helping you build your ideal customer journey across every CX touchpoint, Velocity empowers you to make sure every interaction performs exactly as intended.
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Cyara Voice Assure
Cyara Voice Assure
Understand your global customers’ calling experience across 140+ countries and 400+ carriers worldwide.
Cyara Voice Assure is the world’s most expansive solution for toll-free global number testing, allowing you to proactively identify and eliminate issues ahead of customer impact.