Cúram Public Sector Blogs
Apr 28, 2025
Customer experience (CX) in the public sector is about more than just individual interactions; it reflects the public's entire engagement with government services. From seeking information to resolving issues, every touchpoint shapes trust in gov…
Jan 30, 2025
The Department of Health Care Finance (DHCF) is the District of Columbia’s state Medicaid agency, committed to improving health outcomes by providing residents access to comprehensive, cost-effective and quality healthcare services. The partnersh…
Dec 20, 2024
As we close out 2024, I feel immense pride in leading a customer-focused organization that is truly committed to improving lives. At Cúram, our mission has always been clear—helping governments serve their communities by delivering solutions that…
Nov 6, 2024
After the end of the COVID-19 public health emergency, Minnesota faced the challenge of managing benefits unwinding with reduced staff and resources – as states were experiencing across the nation. With hundreds of thousands of renewals for Me…
Oct 24, 2024
Despite substantial investments and executive-level support, many digital transformation projects continue to face significant hurdles. Let’s look at the key strategies and practices for navigating these projects successfully in government hea…
Sep 23, 2024
Effective today, 23 September 2024, Jeff Reid will be the executive vice president and general manager for Cúram, our solution that transforms the delivery of government social services.
Aug 1, 2024
The growth and transformative potential of artificial intelligence is evident. As the technology matures, now is an ideal time for government agencies to assess how to leverage it safely and ethically, for better outcomes.
Jun 25, 2024
Imagine Sarah is a 37-year-old woman who has difficulty keeping a job, because of time off due to not feeling well. After being rushed to the hospital after collapsing on the street, she was diagnosed with type 2 diabetes. But losing…
Apr 29, 2024
A compassionate approach and innovative technology can help prevent unnecessary trauma, better protecting children and strengthening families without punishing poverty.
Apr 25, 2024
This month, the Biden-Harris Administration released a final rule centered around streamlining eligibility and entitlement to key benefits, with a focus on Medicaid, the Children's Health Insurance Program (CHIP), and the Basic Health Program (BH…