Cúram Public Sector Blogs
Jun 20, 2025
An earlier version of this piece was originally published by APHSA
Apr 28, 2025
Customer experience (CX) in the public sector is about more than just individual interactions; it reflects the public's entire engagement with government services. From seeking information to resolving issues, every touchpoint shapes trust in gov…
Jan 30, 2025
The Department of Health Care Finance (DHCF) is the District of Columbia’s state Medicaid agency, committed to improving health outcomes by providing residents access to comprehensive, cost-effective and quality healthcare services. The partnersh…
Dec 20, 2024
As we close out 2024, I feel immense pride in leading a customer-focused organization that is truly committed to improving lives. At Cúram, our mission has always been clear—helping governments serve their communities by delivering solutions that…
Nov 6, 2024
After the end of the COVID-19 public health emergency, Minnesota faced the challenge of managing benefits unwinding with reduced staff and resources – as states were experiencing across the nation. With hundreds of thousands of renewals for Me…