Maximizing CRM Impact for Government Agencies
BugendaiTech is a certified Salesforce Partner with deep, government-specific expertise across the full Salesforce platform lifecycle. From initial implementation and license procurement through long-term operations and maintenance, our Salesforce practice delivers secure, compliant, and mission-aligned CRM transformation for federal and state/local agencies.
Salesforce Application Development and Customization
We design and build new Salesforce applications — and modify and enhance existing ones — tailored to the specific workflows, data models, and compliance requirements of government programs. Services include Classic-to-Lightning UI migration, Pardot and Marketing Cloud integration, custom workflow automation, enhanced platform encryption, and agency-specific platform modifications.
Pardot Integration
Custom Workflow Automation
Salesforce Application Development
Marketing Cloud Integration
Platform Encryption
Classic-to-Lightning UI Migration
Salesforce Government Cloud and Licensing Governance
BugendaiTech manages Salesforce Government Cloud licensing, helping agencies maintain compliance, optimize utilization, and control licensing costs.
licensing lifecycle
Optimize seat utilization
Operations, Maintenance, and Sustainment
Our O&M practice provides ongoing platform stability for Salesforce and MuleSoft environments — including infrastructure operations, system monitoring, surge support for high-demand periods, help desk and administrator support, and managed system decommissioning and transition services.
STABILITY
Salesforce and MuleSoft Environments
MuleSoft Integration and API Management
BugendaiTech delivers end-to-end MuleSoft integration support, connecting Salesforce Government Cloud to legacy agency systems, HR platforms, financial systems, and other enterprise data sources through secure, governed API management. We handle integration design, development, testing, and ongoing O&M for MuleSoft environments.
MuleSoft Integration Design
Enterprise Data Integration
Salesforce Government Cloud Integration
API Management & Governance
Testing, Support & O&M
Legacy System Connectivity
Salesforce Agentforce and AI Powered Automation
Automate workflows, route cases, and improve citizen service delivery with Salesforce Agentforce.
Drive eciency through AI-powered automation.
AI AUTOMATION
Agentforce AI | Case Routing
Security and Compliance Engineering
Strengthen Salesforce security through compliance configuration, encryption, and secure access controls.
Support agency security requirements with governance-focused platform protection and monitoring..
SECURITY & COMPLIANCE
Encryption | Access Controls
Program Management and Agile Delivery
Strengthen Salesforce security through compliance configuration, encryption, and secure access controls.
Support agency security requirements with governance-focused platform protection and monitoring.
AGILE DELIVERY
Sprint Planning | Governance
Key Capabilities
Delivering secure Salesforce solutions, integrations, automation, governance, and long-term platform support for government agencies.
Salesforce Government Cloud implementation and customization
Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud
Classic-to-Lightning migration and platform upgrades
Salesforce CPQ, Tableau, Slack, Heroku, and nCino implementations
Salesforce licensing procurement and governance
Cybersecurity gap analysis and secure access configuration
MuleSoft integration and API management
O&M sustainment, surge support, and system decommissioning
Salesforce Agentforce AI agent deployment
Agile sprint delivery, documentation, and knowledge transfer