Overview

MobiChord empowers ServiceNow customers to leverage and extend their ITSM platform to manage mobile, fixed telecom, and cloud assets, expenses, usage, and services. MobiChord applications are built natively on the Now Platform where all the customer’s data and processes are stored and managed on their instance.

Products

Mobile Management

Centralize Mobile Management on ServiceNow

MobiChord seamlessly integrates mobile carriers and EMM solutions with Servicenow, creating a single system of record with extremely accurate data, complete transparency and standardized processes.

Drive Cost Efficiency Through Automation

MobiChord utilizes ServiceNow business rules, workflows and automatic notifications to eliminate manual work. Roaming management, change services and invoice processing become completely automated.

Create Amazing User Experiences

User experiences are standardized across the organization regardless of language, region or telecom provider. End user productivity is enhanced with an intuitive, consumerized self-service portal provided by ServiceNow.

Key Features:

  • Mobile Management Portal

    Every aspect of mobility management is consolidated on a single portal within ServiceNow. The wireless portal provides a global view of wireless expenses, usage, services and assets.

  • Self-Service Portal

    End users benefit from an intuitive, consumerized experience within the ServiceNow self-service portal.

  • Global Carrier Integration

    MobiChord consolidates inventories, usage data and expense information from wireless carriers into ServiceNow. This offers a single user experience regardless of region, language or carrier.

  • Real-Time EMM Integration

    MobiChord consolidates inventories, usage data and expense information from wireless carriers into ServiceNow. This offers a single user experience regardless of region, language or carrier.

  • Automated Invoice Processing and Cost Allocation

    MobiChord uses an automated process to load carrier invoices into ServiceNow, perform audits/reconciliation and allocate costs.

  • Predictive Analytics, Budgeting and Forecasting

    Actionable analytics are generated and include the ability to drill-down to an individual user or device. Accurate forecasts and budgets are automatically produced using information provided by machine learning.

  • Catalog and Request Management

    MobiChord empowers organizations to leverage ServiceNow’s request management platform to closely track, monitor and fulfill mobile-related requests made from service and asset catalogs.

  • Mobile Incident Management

    MobiChord empowers organizations to leverage ServiceNow’s request management platform to closely track, monitor and fulfill mobile-related requests made from service and asset catalogs.

  • Mobile Asset Management

    Incredibly accurate asset inventories are created by aggregating and reconciling inventories from EMM solutions and wireless carriers within ServiceNow in real time.

  • Mobile Expense Optimization

    Incredibly accurate asset inventories are created by aggregating and reconciling inventories from EMM solutions and wireless carriers within ServiceNow in real time.

  • BYOD Management

    Manage stipends and allowances for employee-owned devices within ServiceNow including reports for payroll and number porting.

Cloud Cost Management

Cloud Cost Management on ServiceNow

MobiChord is changing the way Cloud costs are managed by consolidating expenses and services on the ServiceNow platform. As a perfect companion to ServiceNow's cloud procurement product, MobiChord provides a holistic solution to ensure all costs are properly accounted for and

Complete Visibility

Gain full, actionable insight into cloud expenses and services. Empower your organization to become fully accountably with actionable dashboards and analytics for admins, managers and end users.

Proper Controls

Leverage ServiceNow to ensure and enforce complete compliance that ensures global consistnacy while providing local-market flexibility. Standardize processes like requests, orders, payments, allocations and approvals.

Great Experiences

Provide great employee experiences for everyone with simple, intuitive portals for admins, managers and employees. Improve your employees work lives by automating manual work and delivering faster, more transparent services.

Key Features:

  • Cloud Management Portal

    Centralized portal to manage cloud spend, services and inventories with access to users, project managers, cost center managers and cloud service managers.

  • Cloud Contract Management

    Input contracts into a single system of record to track and manage cost benefits of purchasing in bulk from a central contract.

  • Provisioning Integration

    Input contracts into a single system of record to track and manage cost benefits of purchasing in bulk from a central contract.

  • Cloud Cost Analytics

    Gain complete visibility of cloud spend, services and inventories in real time, with the ability to drill down to understand every detail.

  • Cloud Cost Optimization

    Gain complete visibility of cloud spend, services and inventories in real time, with the ability to drill down to understand every detail.

  • Invoice Auditing

    Automatically audit invoices with configurable audit rules.

  • Consolidated Billing Analysis

    Automatically audit invoices with configurable audit rules.

  • Cost Chargebacks

    Intelligent chargebacks with cost-plus models, custom rates, added margins and more.

  • Cost Allocations

    Intelligent chargebacks with cost-plus models, custom rates, added margins and more.

  • Expense Accruals

    Easily account for costs in the period they occur before invoices have been received.

Fixed Telecom Management

Fixed Telecom

Today fixed telecom is being managed manually across multiple portals. The core complications come from a huge quantity of vendors, invoices and assets. MobiChord centralizes all assets, expenses and services on the ServiceNow platform, relentlessly automates manual work and optimizes processes.

Drive Continuous Cost Savings

Shed light on shadow-telecom spend and effectively prepare your team for contract negotiations.

Deliver Global Transparency

Voice and Network managers gain actionable insight into telecom assets, expenses, contracts and services.

Automate Manual Work

Eliminate manual processes like invoice processing, contract management and cost allocations.

Key Features:

  • Telecom Management Portal

    Centralized portal to manage fixed assets, expenses, usage and services across all providers with access for end users and cost-center managers.

  • Contract Management

    Input contracts into a single system of record to track associated invoices, audits and disputes.

  • Invoice Processing

    End-to-end automation of invoice processing from vendor invoice to payment.

  • Invoice Auditing

    End-to-end automation of invoice processing from vendor invoice to payment.

  • Dispute Management

    Get the most out of providers with a holistic portal to create, track and close disputes with carriers.

  • Budgeting & Forecasts

    Create predictability in expenses and usage with budgets and forecasts created by machine learning.

  • Fixed-Line Expense Optimization

    Automatically identify unused services and detect unexpected changes in rates.

  • Cost Allocations & Chargebacks

    Automated solution for allocating costs across users, teams, locations, cost centers or departments.

  • Call Accounting

    Automated solution for allocating costs across users, teams, locations, cost centers or departments.

  • MACD Fulfillment

    Eliminate the need to use provider portals to move, add, change or disconnect assets or services.

  • Inventory Management

    Seamlessly manage inventories on the ServiceNow CMDB from vendor data and existing inventory sources.

Resources

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Product Brief

Manage your mobile devices more efficiently with ServiceNow | MobiChord accelerates the velocity and precision in which mobile devices are managed.

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Product Brief
Powerful control and allocations of cloud spend | MobiChord's user-centered approach allows the business to decentralize cloud services while leveraging central purchasing to optimize costs and ensure compliance.

Telecom management that actually delivers | MobiChord's unique, user-centered solution empowers admins to effectively manage telecom on a trustworthy, centralized inventory platform.

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Product Brief
Holistic mobile management built on ServiceNow® | MobiChord's unique, user-centered solution empowers employees to take ownership and efficiently manage their mobile estate while ensuring compliance and leveraging central contracts.