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SmartProtect Solutions for the Public Sector

SmartProtect Predict Platform

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Find the perfect plan for your agency. All plans include our core prediction engine and AI insights.

Feature	Free	Standard	Professional	Enterprise
Predictions
Prediction Horizon How far into the future predictions extend	7 days	90 days	180 days	365+ days
Call Volume Predictions Hour-by-hour forecasts of incoming call volume	✓	✓	✓	✓
Staffing Predictions Recommended staffing levels based on expected call demand	✕	✓	✓	✓
Missed Call Predictions Forecast potential missed calls and associated revenue loss	✕	✕	✓	✓
Custom Predictions Tailored prediction models designed for your specific needs	✕	✕	✕	✓

Feature	Free	Standard	Professional	Enterprise
AI Insights & Reporting
AI Insights Level Depth of AI-generated recommendations	Basic	Standard	Enhanced	Custom
Reporting Comprehensive analytics and reporting capabilities		Standard	Enhanced	Custom
Trend Analysis Identify patterns and trends in call data	✕	✓	✓	✓
Weather Impact Analysis Incorporate weather conditions into predictions	✕	✕	✓	✓
Anomaly Detection Automatically detect unusual patterns in data	✕	✓	✓	✓

Feature	Free	Standard	Professional	Enterprise
Data & Uploads
Monthly Uploads Number of data uploads per month	5	25	50	Unlimited
Max File Size Maximum size per uploaded file	1 MB	5 MB	25 MB	100 MB
Supported Data Types Types of data you can upload and analyze	✓ Call Data ✕ Scheduling Data ✕ Missed Call Data ✕ Custom Data	✓ Call Data ✓ Scheduling Data ✕ Missed Call Data ✕ Custom Data	✓ Call Data ✓ Scheduling Data ✓ Missed Call Data ✕ Custom Data	✓ Call Data ✓ Scheduling Data ✓ Missed Call Data ✓ Custom Data
Supported File Formats File formats accepted for upload	✓ CSV ✓ XLSX ✕ PDF ✕ Custom	✓ CSV ✓ XLSX ✓ PDF ✕ Custom	✓ CSV ✓ XLSX ✓ PDF ✕ Custom	✓ CSV ✓ XLSX ✓ PDF ✓ Custom
Historical Data Retention How long historical data is stored	6 months	12 months	24 months	Unlimited
Data Export Export predictions and data	✕	✓	✓	✓

Feature	Free	Standard	Professional	Enterprise
Team & Access
Team Members Number of users in your organization	1	3	10	Unlimited
Role-Based Access Control Assign different permissions to team members	✕	✓	✓	✓
SSO/SAML Authentication Single sign-on with your identity provider	✕	✕	Add-on \| Soon	✓ Soon
Multi-Site Management Manage multiple locations from one account	✕	✕	✕	✓ Soon

Feature	Free	Standard	Professional	Enterprise
Integrations
API Access Programmatic access to predictions and data	✕	1,000 calls/mo	10,000 calls/mo	Unlimited
CAD System Integration Connect with Computer Aided Dispatch systems	✕	✕	Add-on \| Soon	✓ Soon
RMS Integration Connect with Records Management Systems	✕	✕	Add-on \| Soon	✓ Soon
Email Notifications Automated email alerts for predictions	✕	✓ Soon	✓ Soon	✓ Soon
Slack Integration Send predictions to Slack channels	✕	✓ Soon	✓ Soon	✓ Soon
SMS Notifications Text alerts for critical predictions	✕	Add-on \| Soon	✓ Soon	✓ Soon
Custom Integrations Custom webhook and integration support	✕	✕	Add-on \| Soon	✓ Soon

Feature	Free	Standard	Professional	Enterprise
Support & Onboarding
Setup & Onboarding Help getting started with the platform	Self-service	Self-service	White-glove \| Add-on	White-glove included
Email Support Get help via email	✓	✓	✓	✓
Priority Support Faster response times and dedicated queue	✕	✓	✓	✓
Phone Support Speak directly with support team	✕	✕	✓	✓
Dedicated Account Manager Your personal point of contact	✕	✕	✕	✓
Custom Training Personalized training sessions for your team	✕	✕	✕	✓
SLA Guarantee 99.9% uptime guarantee with service credits	✕	✕	✕	✓