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Customer Experience & Public Trust in Digital Government

In wake of the pandemic, trust and confidence in government and public services is now more imperative than ever. Government organizations must strive to understand citizen expectations of their digital experience in order to effectively serve their constituents.

BCG and Salesforce collaborated to discover how customer expectations impact their confidence in digital public service delivery. Their research explored the quality of digital government, the effect on customer trust and how agencies can improve their customer service.

  The Global Trust Imperative Report Digitally Transforming the Customer Experience Resource      
   The Global Trust Imperative   Digitally Transforming the Customer Experience          

Fill out the form and download The Trust Imperative: Why Customer Experience in Government Matters.