FNN: The State of Federal Customer Experience in 2025
Modernizing Service Delivery with High Impact Service Providers
We invite you to join Federal News Network as Reporter Jory Heckman sits down with technology leaders from across Government to learn what’s on the horizon for High Impact Service Providers (HISP) agencies as they continue to evolve customer experience, employee experience and total experience.
This exclusive, in-person event wraps a year-long focus on Federal HISP and CX efforts to digitize and drive better service to the public.
The morning event will begin with a fireside chat with OMB’s Federal HISP Lead Mo Earley followed by a panel featuring Government digital experience experts.
Featured Experts:
Mo Earley
Portfolio Lead, Federal HISPs,
OMB
Niki French
Customer Experience Branch Manager,
TSA
Simchah Suveyke-Bogin
Chief Customer Experience Officer,
USDA (invited)
Register for this exclusive event to learn:
What’s recently changed in Federal initiatives
What projects are now underway
What planned for fiscal year 2025 and beyond
What interagency work is planned to improve services Government-wide
Agenda:
8:30 – 9:00 a.m. Check-in & continental breakfast
9:00 – 9:30 a.m. Fireside chat
9:30 – 10:30 a.m. Panel discussion
Please check back regularly for speaker updates!
Presented by Carahsoft and its vendor partners Adobe, Docusign, Granicus, Okta & Zoom
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