Making a Case for the Customer Experience in Government

Find out how public-sector employees at all levels can make a better case for Customer Experience (CX) in government. GovLoop and Genesys, a leading customer experience solutions provider, conducted a survey of 219 government employees in which respondents shared their views and challenges regarding customer experience. Additionally, Jodi Thompson, Senior Principal Strategic Business Consultant for Genesys, helped break down those survey results and explain why investing in CX is so important to enhancing government services.