Transforming Patient Access Technology at Emory Healthcare

Call Center Power partnered with Emory Healthcare to modernize patient access by integrating Genesys Cloud, Epic Cheers and automated SMS technology. This case study explores how the transformation streamlined workflows, enhanced patient experiences and reduced operational costs, delivering hundreds of thousands of dollars in annual savings and 95% stakeholder satisfaction.

Key topics include:

• Call Center Power and Emory Healthcare partnership
• Modernizing patient access
• Genesys Cloud integration
• Epic Cheers integration
• Automated SMS technology
• Streamlined workflows and operational efficiency
• Improved patient experiences
• Annual cost savings and stakeholder satisfaction

Explore this case study to learn how integrated contact center technology can improve patient access and operational performance.