Citizen Experience & Journey Mapping for Mission-Critical Resilience

As cyber-physical threats evolve, state and local governments need resilience strategies that prioritize essential public services. This resource explores how the Citizen Experience & Journey Mapping (CEJM) methodology helps agencies connect cyber-physical systems to mission outcomes, enabling more informed planning, stronger recovery strategies and measurable community impact.

Key topics include:

• Strengthening cyber-physical resilience
• Applying the Citizen Experience & Journey Mapping methodology
• Connecting critical systems to public services
• Prioritizing resilience investments with data
• Improving recovery planning and preparedness
• Supporting measurable community outcomes
• Enhancing strategic decision-making for state and local government

Access this resource to learn how CEJM helps agencies strengthen resilience and improve service delivery through data-driven planning.