North Carolina Department of Environmental Quality Case Study

This case study highlights how the North Carolina Department of Environmental Quality (DEQ) modernized outdated permitting and records management processes to improve efficiency and service delivery. By replacing paper-based workflows and disconnected systems, the agency streamlined operations and gained greater visibility into compliance activities.

The modernization effort helped reduce costs, strengthen compliance tracking and recover more than $1 million in previously missed permit fees, demonstrating the value of digital transformation in government operations.

Key Takeaways:

• Modernize paper-based permitting and records processes
• Eliminate inefficiencies caused by disconnected systems
• Improve compliance tracking and operational visibility
• Streamline permit processing workflows
• Reduce administrative costs and manual effort
• Recover lost revenue through better oversight and automation

Access the full case study to learn how North Carolina DEQ improved efficiency, compliance and financial outcomes through modernization.