How Florida Prepaid Modernized to Protect Trust at Scale for an $18 Billion 529 Program

This resource explores how Florida Prepaid modernized its $18 billion 529 education savings program to strengthen trust, improve customer service, and support long-term growth. Through five connected modernization initiatives spanning AI, self-service, data governance, contact center transformation and API-powered integrations, the story highlights how the organization built a connected operating model on Salesforce to deliver more secure, personalized and scalable experiences for families while maintaining strong governance and accountability.