Monitoring and Support During the CrowdStrike Falcon Outage

On July 19, 2024, a faulty update to CrowdStrike’s Falcon sensor caused a global IT outage, triggering widespread system crashes and “Blue Screen of Death” (BSOD) errors across both public and private sector organizations. The incident disrupted critical operations worldwide, underscoring the risks of software supply chain dependencies.

This case study explores how the Multi-State Information Sharing and Analysis Center supported members with rapid guidance, situational awareness, and recovery assistance—helping organizations respond quickly and restore operations with minimal downtime.