5 Practical Steps to Transform Your Institution with AI and Agents

5 Practical Steps to Transform Your Institution with AI and Agents from Salesforce is a higher education playbook outlining how colleges and universities can strategically adopt predictive AI, generative AI and autonomous agents. The guide walks through five actionable steps, from harmonizing data and building an AI strategy to operationalizing trusted AI and becoming agent-ready, with practical use cases across recruitment, student success and advancement. Designed for institutional leaders, it emphasizes trusted data, governance and scalable implementation to drive measurable impact across the student lifecycle.