Gyst Analytics For Amazon Connect Contact Centers Solution Brief

Gyst Analytics for Amazon Connect is a patent-pending web API that grades every caller’s skill at each step of your IVR and Lex/Nova voice journeys. This one-page brief explains how Gyst reveals where callers struggle, helps prioritize high-impact fixes, and gives CX and operations teams the data they need to increase self-service and reduce handle time—without rewriting existing contact flows.