AI-Powered Agents Streamline State and Local Service Delivery

This whitepaper explores how Salesforce’s Agentforce, powered by AWS infrastructure, enables state and local governments to streamline service delivery through autonomous AI agents. It highlights how AI can bridge workforce gaps, automate routine tasks, and enhance citizen experiences across HR, IT, education, and emergency management. The paper also details practical implementation paths, emphasizing scalability, low-code customization, and the role of AI in empowering public servants to deliver faster, smarter, and more equitable services.