TransUnion
U.S. Department of Veterans Affairs Improves Benefit Utilization by Increasing Trust in the Phone Channel
TransUnion Case Study

U.S. Department of Veterans Affairs Improves Benefit Utilization by Increasing Trust in the Phone Channel

U.S. Department of Veterans Affairs Improves Benefit Utilization by Increasing Trust in the Phone Channel

Learn how the U.S. Department of Veterans Affairs boosted benefit utilization and reduced call volume by 35% through TransUnion’s Trusted Call Solutions. This case study highlights how branded call displays and caller name optimization increased answer rates by 20%, helping Veterans access critical services faster and more reliably.

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Related Resources:


Scoop News Special Report: Improving Identity Proofing and Fraud Prevention in Government Agencies
Scoop News Special Report: Improving Identity Proofing and Fraud Prevention in Government Agencies
How Authenticated Outbound Calling Helps Improve the Government Agency Customer Experience
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