Critical Incident Management Best Practices

Critical Incident Management Systems and interagency case management and care coordination demonstrate compliance with CMS expectations and can improve quality and outcomes across the Medicaid HCBS ecosystem. This leads to less costly community-based interventions that allow Medicaid HCBS recipients to remain in the community for as long as possible, thereby reducing the use of institutionally based long-term care placement. This ultimately leads to better outcomes at reduced costs.