The COVID-19 pandemic created a challenging IT environment where most government agencies and private sector organizations needed to quickly pivot in order to better serve customers and citizens during an unprecedented time. Whether through enabling remote work or digitizing citizen services, many of these organizations rose to the task and rapidly transformed their efforts to ensure continuity of operations. Organizations focused on digital transformation projects that could be easily implemented and rapidly deployed to thousands of users remotely, and whose value could be realized immediately—transformations such as videoconferencing and electronic signatures. By achieving faster value through these types of IT modernization efforts, government and industry can continue scaling remote operations, and leveraging technologies that can be quickly deployed and seamlessly integrated to deliver a better experience and lasting value.
