Building a Better Bot: Optimizing Chatbots for Government Services

Chatbots have become an invaluable tool for government agencies over the past year. In the first few months of the pandemic alone, nearly 75 percent of states launched new chatbots to help meet surging demand for public services in health, human services, labor and other areas.

But in the rush to deploy these new technologies, many agencies had challenges optimizing their chatbot solutions, resulting in communications tools that are underutilized and misaligned with human support. In some cases, they may have even created new silos and communications challenges within agencies.

• How chatbots can free up agency employees for the highest-value work
• How to bridge the constituent journey across multiple touchpoints
• Making better use of chatbots, whether your agency has relied on them for years or you’re just getting started

In partnership with: GovTech