US Department of Defense
Servicing Explosive Customer Demand With a Remote Workforce Compels Sharper Knowledge Management Practices
Lucidworks eBook

Servicing Explosive Customer Demand With a Remote Workforce Compels Sharper Knowledge Management Practices

Servicing Explosive Customer Demand With a Remote Workforce Compels Sharper Knowledge Management Practices

As the pandemic surged in 2020, customer demand on digital channels also saw an explosive increase. Remote work became the new norm overnight. And Government IT application owners were forced to adapt quickly employees and the public taxed existing knowledge management systems to their limits.

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