Case Study: The Commonwealth of Pennsylvania Department of Human Services

The mission of the Commonwealth of Pennsylvania Department of Human Services is to improve the quality of life for Pennsylvania’s individuals and families. The agency promotes opportunities for independence through services and support while demonstrating accountability for taxpayer resources. The organization is responsible for managing seven primary offices: Child Development and Early Learning; Children, Youth and Families; Developmental Programs; Long Term Living; Medical Assistance Programs; Office of Income Maintenance; and Mental Health and Substance Abuse Services.