The True Cost of Free

Free and basic remote support tools are everywhere, but they have very limited use cases that often don’t meet the needs of today’s highly networked and technology dependent companies. If you are trying to remote into your desktop for personal use, or running basic support for a very small company, a free support tool may be able to get the job done. But when these tools are being used for more complex support cases, or to support larger organizations, support may go awry. While basic remote access tools may work for minor issues, trying to stretch the capabilities of these tools comes at a cost.