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Carahsoft and GovLoop Host Citizen Experience and Engagement Seminar
in Washington D.C., June 11, 2019

RESTON, Va. — May 30, 2019 —


Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, and GovLoop, the Knowledge Network for Government, are proud to host this year’s Citizen Experience & Engagement Seminar. This one-day event will discuss how agencies are working toward improving citizen experiences (CX) and engagement initiatives, including digital communications and social media, data visualization and analysis, self-services portals, and shifting mindsets and business to a citizen-first approach.

During keynotes, panel discussions and a networking session, attendees will learn:

  • Insights from the 21st Century IDEA on how to realign agencies around their mission to better serve citizens
  • Insider tips on how to make CX a priority in your organization
  • Concrete next steps to modernize your agency’s CX efforts
  • Tools and technologies to help you improve your CX journey

Attendees may earn up to three continuing professional education (CPE) credits for attending the seminar.


Public sector experts and industry thought leaders will discuss best practices for aligning an agency’s mission with the needs of their citizens. The opening keynote, featuring a speaker from the General Services Administration, will share the challenges this agency faced on its way to modernizing their CX strategy and how they are overcoming them.

Each panel will focus on key engagement strategies, including embracing digital services such as automation, meeting CX goals, assessing resources and tools, and training your agency to more effectively engage with citizens. The panels will be preceded by a complimentary breakfast, and networking opportunities are available throughout the event as well as after the final presentation. Government panelists include:

  • Dorothy Aronson, Chief Information Officer, National Science Foundation
  • Lauren Alexanderson, Digital Services Expert, U.S. Department of Veterans Affairs
  • Alexis Bonnell, Chief Innovation Officer, U.S. Agency for International Development
  • David Herlihy, Head of Digital Innovation, Arlington County
  • Kaegy Pabulos Starnes, Senior Manager, Mobile Experience, U.S. Department of Education
  • Marcy Katz Jacobs, Executive Director, Digital Service, U.S. Department of Veterans Affairs
  • Chad Sheridan, Chief Information Solutions Service Delivery and Operations Branch, U.S. Department of Agriculture’s Farm Production and Conservation Mission Area’s Business Center
  • Barbara Morton, Deputy Chief Veterans Experience Office, Department of Veterans Affairs
  • Courtney Winship, Chief of the Digital Services Division, Office of Citizenship & Applicant Information Services, U.S. Citizenship & Immigration Services

Panels will also feature industry leaders including:

  • Jonathan Benett, Technical Director for Digital Government Solutions, Adobe Systems Federal
  • Angy Peterson, Vice President for Digital Engagement Services, Granicus
  • Ben Cathers, Principal Solutions Consultant, Hootsuite
  • Bob Withers, Director, Public Sector, New Relic
  • Joey Zumaya, Leader of Government Team, LinkedIn Learning, North America

This year’s event is sponsored by the following industry partners:

  • Accela
  • Adobe
  • Granicus
  • Hootsuite
  • Liferay
  • LinkedIn Learning
  • New Relic


7:30 a.m. – 12:15 p.m.
Tuesday, June 11, 2019


JW Marriott, Washington DC
1331 Pennsylvania Ave NW
Washington, DC 20004
Directions and Information


The event agenda and registration are available on the Citizen Experience & Engagement Seminar website. The event is complimentary for all government attendees. Contact Lorin Krzywicki at (703)889-9737 or for more information.

About Carahsoft

Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®. As a top-performing GSA Schedule and SEWP contract holder, Carahsoft serves as the master government aggregator for many of its best-of-breed technology vendors, supporting an extensive ecosystem of manufacturers, value-added resellers, system integrators and consulting partners committed to helping government agencies select and implement the best solution at the best possible value.

The company's dedicated Solutions Divisions proactively market, sell and deliver VMware, AWS, Palo Alto Networks, Symantec, Veritas, Dell, Adobe, F5 Networks, Google Cloud, ServiceNow, Open Source, Micro Focus Government Solutions, SAP, Salesforce, and Innovative and Intelligence products and services, among others. Carahsoft is consistently recognized by its partners as a top revenue producer and is listed annually among the industry's fastest growing and largest firms by CRN, Inc., Forbes, Washington Technology, The Washington Post, Washington Business Journal, and Bloomberg Government. Visit us at or follow us on Twitter and Facebook.


Mary Lange
(703) 230-7434

View source version on GlobeNewswire