Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Government Events and Resources
Events
Leveraging GenAI to Up/Reskill for the Workforce of the Future
Hosted By: ServiceNow & Carahsoft
The mandate for state and local governments is clear: deliver seamless, personalized services faster, all while confronting tighter budgets and rising expectations from digitally savvy citizens. Traditional tools fall short in addressing these evolving demands. Enter AI-powered ServiceNow CRM—a game-changing solution that redefines how public sector agencies engage, serve, and inspire trust.
In this session, ServiceNow thought leaders and public sector innovators discussed how our AI-driven platform empowers agencies to revolutionize service delivery. The webinar explored how AI automated repetitive processes, streamlined service workflows, and created intuitive, digital-first interactions that elevate the citizen experience.
This is more than a CRM—it’s a pathway to building modern, efficient, and citizen-centric government services. The future of public service starts here.
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Resources
Getting Started with Personalization at Scale
Personalization is not a new idea, but never before have there been so many opportunities to engage with customers in meaningful ways and meet their individual needs. And never before have customers expected businesses to do just that on such a massive scale. Personalization at scale requires allowing customers to move seamlessly from one interaction to another, remembering their preferences and creating excellent experiences at every moment of their journey. And that takes flexibility and speed. Read this guide to learn how your organization can get started with personalization at scale.
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