An Inescapable Reality: Utilities Need Advanced Identity Governance to Modernize, Evolve

Utilities manage vast amounts of information. In terms of customers, this includes personally identifiable information (PII) such as banking and credit card details; contact details such as emails, phone numbers, and addresses; personal and business identification numbers; and energy usage patterns, which can indicate when people are home or when businesses are at their busiest. In terms of operational data, utilities are swimming in information — from generation and transmission to internal business processes — all of which are critical in ensuring safe and consistent operations