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The Digital Agency: How CIOs are Marrying Analytics & Applications
Agencies are taking a digital-first approach to improving the public's experience in interacting with and obtaining services from the government. The U.S. Digital Services Playbook provides guiding principles to address the whole experience for citizen services online.
The Playbook is drawn from successful practices in both the private and public sector. One of the tenants of these standards is the use of data to measure how well these digital tools are performing, from response time, latency, throughput, and error rates to providing a checkbook for citizen satisfaction. Application performance management provides software analytics to maintain digital services that are effective at meeting citizen needs.
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