Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Government Events and Resources

Events

Splunk-New-Microsite-logo.png
Multi-Vendor

Splunk Contact Center Analytics with Amazon Connect


Event Date: October 12, 2021
Hosted By: Splunk, AWS & Carahsoft
Participants joined Splunk and AWS to discover how the Splunk App for Amazon Connect helps you analyze your contact center data from Amazon Connect. The app uses the connect data that is generated by several data sources such as contact records, agent events from Amazon Kinesis Streams, reports and transcripts from S3, connect application logs, contact flow logs, and metrics via Amazon CloudWatch to help you gain insight on the current state and understand how customer service is being impacted at your contact center.

During this webinar attendees learned about:

  • Any organization running a contact center
  • Cloud or on premise based deployments
  • Heterogeneous technology stacks for serving contact center
  • Splunk App for Amazon Connect
  • Taking the fast lane - Splunk for Contact Center Analytics Autobahn Lane

Fill out the form below to view this archived event.


Resources


No resources were found. Please try another search.