Looking to scale your contact centre?  Want to decrease the number of dropped calls? Need to respond more quickly to ever changing economic, public health, and political winds that require your agents to pivot on the spot?  If so, give watch the 45 minutes on-demand to hear and see how Salesforce and AWS have partnered to deliver a world-class, cloud-based and responsive contact centre solution.

 

in this recording, you'll be introduced to the re-imagined approach of delivering an exceptional contact centre citizen/client experience via a presentation and solution demonstration highlighting a friction-less end-to-end journey, from call to resolution.  You'll learn about creative ways how AWS and Salesforce have come together as leaders in the cloud market to offer a best-in-class solution that directly addresses today's contact centre issues.

 

Featured speakers: 

- Jeff Benarroch, Innovative Solution Development and Sales in the Public Sector, Salesforce