Schools and students often have different views on "success." Academic leaders focus on graduation rates and rankings, while students consider course quality, campus culture, and the social scene. This perception gap hinders institutions from meeting evolving student expectations.

Savvy schools are adopting a business approach, prioritizing student experience (similar to customer experience in business). A Student Experience Program can help institutions understand their current standing and better meet students' changing needs.

On July 18th attendees heard from Dan Wheatley, Principal Solution Engineer, and Joshua Sine, Vice President of Education Strategy, talk about student experience management, the 5 stages of maturity and supporting technology, and real-world examples of Experience Management.