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How The 21st Century IDEA is Transforming Customer Experience
The relationship between government and its constituents is changing. There’s a growing expectation that much of the interactions can – and should – exist online.
The passage of the 21st Century Integrated Digital Experience Act (IDEA) represents an important step in government’s challenge to adopt new technologies and deliver citizens an omnichannel experience.
Watch the on-demand recording to learn everything you need to know about the 21st Century IDEA, and specific steps you can take to drive digital transformation on the platforms that matter most to your organization.
In this webinar, we covered:
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