Leave fraudsters and identity thieves speechless with Nuance Security and Biometrics.
As Global Accessibility Awareness Day reaches its 10th year, explore some of the ways you can build accessibility into your organization—for employees and customers alike.
As one of the largest 311 services in North America, this municipal service platform handles over
20 million calls every year. They streamlined their service by upgrading their IVR to an intelligent,
conversational platform with Nuance Natural Language Understanding technology. Now, citizens can
Nuance IVR to Digital is an
innovative solution for contact
centers that optimizes the IVR
experience by helping targeted
callers move to a digital experience
using live chat or virtual assistants.
Engaging the customer in their
moment of need
One of the key tactics to reduce
online abandonment is to ensure that
it is easy and convenient to contact
a live chat agent. By evaluating the
visitor behavior in the digital channel,
we can engage with the customer in
their moment of need.
Mobile phones are constantly
becoming smarter and easier to use,
which helps consumers simplify
their lives tremendously. Tasks can
be completed in their moment-ofneed without wait times, technology
hurdles or limitations.
Your customers want proactive
outreach from your business. In fact,
85% of consumers are interested
in receiving proactive notifications.1
And an astounding 90% of
consumers say they are more likely
to do business with a company that
sends them reminders.
Nuance presents a digital product portfolio for omni-channel customer engagements. Deliver exceptional digital customer engagement and provide exceptional conversations in digital channels on the customer’s terms.
Nuance IVR Tooling Suite helps organizations use the same marketleading tools as Nuance to design, develop, test, and maintain their IVR applications.
Make life easy for customers
and tough for fraudsters
Nuance Security Suite enables
easy and secure authentication
by identifying a person based
on their human traits; like their
voice, fingerprints, face or even
how they use their devices. The
problem with PINs, passwords and