Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Government Events and Resources
Events
Scaling Remote Support in Education & Government: The Nash County Playbook
Hosted By: BeyondTrust & Carahsoft
Managing thousands of endpoints across campuses while meeting classroom demands isn’t easy. Nash County Public Schools joined BeyondTrust to explore how modern remote support can transform IT operations.
In this conversation, Tremain McQueen (CTO) and JR Williams (Sr. Network Engineer) from Nash County Public Schools joined moderator Bill Venteicher (Director of Public Sector Marketing, BeyondTrust) and shared how they modernized remote support to improve response times, reduce technician friction, and keep teachers teaching.
What they learned:
- The remote support capabilities that matter most when budgets and teams are lean
- How to evaluate solutions for real-world conditions and identify what “good” looks like in an intuitive dashboard
- Proven ways to reduce resolution times and increase first-contact fixes across campuses
- How to staff and scale effectively during peak periods using concurrent licensing and simple workflows
- Rollout practices that speed time to value and help technicians succeed from day one
- How to measure impact for leadership with clear, relevant metrics
Viewers left with a practical checklist they can use immediately, along with lessons learned they can apply before their next surge.
Fill out the form below to view this archived event.
Resources
The Next Chapter of Jira Service Management
Delivering and supporting products and services at high velocity is no longer just an advantage; it’s a necessity. Explore how AI and AIOps are transforming knowledge and service management—empowering teams to self-serve, resolve incidents faster and collaborate more effectively. Discover how intelligent automation, real-time recommendations and robust asset visibility can help you stay ahead!
By accessing this content, you agree to receive promotional communications and/or news alerts from Carahsoft and Atlassian and acknowledge the Atlassian Privacy Policy.
Fill out the form below to view this Resource.