Operations Cloud Solution for the Public Sector
Operations Cloud is a suite of tools designed to streamline the internal, administrative functions of government. It targets the "back-office" efficiency of public meetings, legislative management and record fulfillment.
Core Objectives
- Maximize Staff Efficiency: Automating repetitive administrative tasks to free up staff for high-priority projects.
- Ensure Compliance: Reducing legal and regulatory risks through standardized workflows and defensible audit trails.
- Enhance Transparency: Making public meetings and government records easily accessible to the community.
Key Capabilities
- Automated Agenda Management: Tools like Legistar or Peak automate the creation of meeting agendas and packets. It handles the entire life cycle from item submission and approval workflows to publishing minutes.
- Meeting & Video Technology: Provides secure, HD live-streaming and recording for public meetings. It includes features like accurate transcription, closed captioning and keyword-searchable video to meet accessibility standards.
- Public Records Request Management (GovQA): A specialized platform for intake, tracking and fulfilling Freedom of Information Act (FOIA) or public records requests. It helps redact sensitive info, manage large files and track deadlines.
- Boards & Commissions Management: Simplifies the process of managing applications, appointments and rosters for various government advisory boards.
Primary Benefits
- Time Savings: Agencies report reducing agenda preparation time by up to 75%. Automated workflows can save staff dozens of days per year.
- Risk Mitigation: Standardized records management and meeting procedures help avoid expensive litigation, regulatory fines and open-meeting law violations.
- Cost Recovery: Modernizing records fulfillment can reduce the average cost per request and help agencies recover fees more effectively.
- Modern Resident Experience: Provides a professional, searchable digital archive of government decisions and videos, allowing the public to stay informed without calling city hall.
