Get inspired and learn from government and industry speakers who examine the current state and share best practices and next steps towards governments’ digital transformation, customer experience, constituent engagement, and service delivery initiatives. Watch the video recordings and access resources from the event, all available below and on-demand.


Panel: Government Website Modernization

  • Debbie Brannan, Cabarrus County, NC
  • Lashanda Hodge, General Services Administration (GSA)
  • Jonathan Benett,  Adobe
  • Jack Le Grand, New Relic


Panel: Digitization of Government Services

  • Kim Iczkowski, U.S. Department of Agriculture (USDA)
  • Jonathan Xavier Ozovek, Virginia Information Technology Agency (VITA)
  • Kevin Cochrane, Acquia
  • Michael Jackson, DocuSign
  • Ryan Schaller, Okta


Panel: Government Outreach and Constituent Engagement

  • Peter Breil, City of Richmond, VA
  • Jarrod Scott, Tableau
  • Ben Cathers, Hootesuite


Fireside Chat: The City of Burbank Reimagines IT

  • Kevin Gray, City of Burbank, CA
  • Cornell Lewis, Science Systems and Applications, Inc.


Fireside Chat: How Data, People, and the Right Technology Can Power a Better Resident Experience

  • Jenny Schiavone, City and County of Denver, CO
  • Luke Norris, OpenCities
  • Heidi Lorenzen, Accela


Tech Talks:

  • Moving Beyond Customer Feedback, The Supply Side of CX
    • Chris Radich, Salesforce
  • Building Digital Identity Experiences
    •  Jeff Delong, ForgeRock
  • Empowering Digital Fitness in Government
    • Steve Witt, Nintex
  • Granicus GovService
    • Sid Burgess, Granicus