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Atlassian Podcast

Enterprise Service Delivery

Event Date: April 20, 2020

Hosted By: Atlassian & Carahsoft

Interested in learning how to leverage IT best practices and automation for better service delivery within your agency? Adopting Enterprise Service Management (ESM) may benefit your agency by streamlining work and allowing for better visibility across teams. This methodology leads to more attention to business needs, ultimately leading to increased user satisfaction.

Part of the Atlassian Advantage podcast series, this podcast focuses on how agencies can best implement enterprise service delivery. Atlassian State and Local Channel Manager, Shayla Sander, talks about implementing enterprise service management and what it could mean for your agency.

"ITSM processes are supported by comprehensive tools and when properly implemented, they provide greater accountability and control, increased capacity and efficiency, and the facilitation of strategic business planning." - Shayla Sander, State and Local Channel Manager, Atlassian

Podcast Teaser

Download this full podcast to hear more about:

  • The difference between ITSM and ESM
  • Benefits of implementing ESM 
  • Agency implementation steps