To simplify procurement, Carahsoft has secured numerous contract vehicles, including government-wide contracts and state and other contracts.

Simplify IT Procurement with VMware Enterprise License Agreement (ELA)

Please email with any questions or product request and we will put you in touch with the person who can support you.
As of October 10, 2023, customers with Horizon Licenses on the Army ELA can once again use the Customer Connect Portal to open tickets with Federal Support.  This is the preferred way to open support tickets and should be used for calling Federal Support.

Getting Support

Federal Government US-only Technical and Licensing Support number: 1-877-869-2730

  • Reference Entitlement Account number: 921045726

Receive included coverage for eligible products when purchasing from the U.S. Federal price list / GSA schedule through VMware’s authorized Government Dealer.

Interact with experienced technical support engineers with U.S. citizenship, located on U.S. soil.

For Army ELA Program Management Support, please contact John Jordan (

To learn more about VMware’s U.S. Federal Technical Support, please follow this link:

Army ELA Guide


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