Broadcom Technical Support


Carahsoft has been named a Broadcom North America Commercial Aggregator. We look forward to supporting your licensing and technical support needs.

Contact us immediately at BroadcomSupport@carahsoft.com or 833.922.8300

 

REGISTER VIA BROADCOM SUPPORT
PORTAL TO ACCESS LICENSES

  • Access the Broadcom Support Portal registration page
  • After registering and logged in to support.broadcom.com, click "Upgrade Profile" and enter your "Support Site ID" listed under "Your Account Information" for Site Id (This Enterprise Site ID will be important when requesting Support or when setting up your Broadcom Support Portal Account. Please take note of this number and provide it to others that will be using Broadcom systems. Complete the remainder of the registration form and you will gain access to all of your Account information, Download capabilities and Case Management options.)
  • If you have purchased a cloud product or service, we recommend that you self-subscribe to Broadcom’s Service Status portal which provides service availability, performance degradation and maintenance alerts using email, SMS, WebHook API and RSS/Atom feed.")
  • Complete the remainder of the registration form and click "Submit"
  • Contact the Support Provider listed above for support.

OPEN A SUPPORT TICKET

  • Visit Broadcom Support Portal
  • Click the appropriate division tile then Login and enter your Broadcom Support Portal Profile details
  • Click the Case Management tile
    • If all of your Broadcom Products & Services are supported by a single Support Partner click submit to be redirected to the appropriate Partner Wolken Case Management Portal where you can request support by clicking Create Request
    • If your Broadcom Products & Services are supported by multiple support providers (i.e. Broadcom Support and Partner Support) click submit to be redirected to the My Entitlements Portal. Locate the product you require support on and click the Case icon to be redirected to the appropriate Wolken Case Management Portal (i.e. Broadcom or Partner instance) where you can click Create Request
  • Contact BroadcomSupport@carahsoft.com or view Broadcom's Customer User Guide for assistance