Simplify IT Procurement with VMware Enterprise License Agreement (ELA)

Please email with any questions or product request and we will put you in touch with the person who can support you.
As of October 10, 2023, customers with Horizon Licenses on the Army ELA can once again use the Customer Connect Portal to open tickets with Federal Support.  This is the preferred way to open support tickets and should be used for calling Federal Support.

Getting Support

Federal Government US-only Technical and Licensing Support number: 1-877-869-2730

  • Reference Entitlement Account number: 921045726, 480387931

Receive included coverage for eligible products when purchasing from the U.S. Federal price list / GSA schedule through VMware’s authorized Government Dealer.

Interact with experienced technical support engineers with U.S. citizenship, located on U.S. soil.

For Army ELA Program Management Support, please contact John Jordan (

Technical Adoption Manager
Ramnee Chopra –
Tyler Faulk –
Tammie Gaudu –
Lowell Tunstall –
Chris Westbrook –

To learn more about VMware’s U.S. Federal Technical Support, please follow this link:

Army ELA Guide

Army ELA Distribution Guide


VMware’s guide to the Army ELA Contract distribution, including “above the line” products, “below the line” products, training, renewals, and contract details.

View Resource >>

  Army ELA Distribution Guide 2024 resource thumbnail




  • VMware Cloud Foundation per CPU:
    • vSphere Enterprise Plus
    • NSX – T Enterprise Plus
    • Aria Enterprise Suite
    • vSAN Enterprise
    • SDDC Manager
    • Aria Operations for Network 
  • NSX Advanced Load Balancer 1 Service Unit Term License
  • Tanzu Application Platform per CPU
  • Tanzu Kubernetes Grid per CPU
  • NSX Distributed Firewall per CPU
  • vCenter Server 8 Standard
  • Workstation Pro 17


View >>




Quick solution links:


Renewal Info

All licenses that had SnS on or after 1 April 2013 are included in the Army ELA and cannot be renewed outside of the ELA.  All new licenses will automatically be rolled into the ELA and be covered maintenance wise.  The renewal costs will continue to be billed at the Command level and will be completed by the CIO G6.

Services and Education

Training Offerings


Carahsoft weekly demos registration links:

  • Please see this link for access to our daily complimentary product demos and briefings

Submit a Question

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