Get inspired from government and industry speakers who are actively practicing and leading customer experience (CX), citizen engagement, and digital transformation initiatives across government agencies. Watch the video recordings and access resources from the event – fill out the form on the right for unlimited, on-demand access to our thought-provoking and informative sessions:


Keynote - Delivering on 21st Century IDEA to Shape Customer Experience

  • Ammie Farraj Feijoo, 21st Century IDEA Implementation Lead, General Services Administration
  • Dan Williams, Product Lead, U.S. Web Design System, General Services Administration


Panel - Our Digital World and What that Means for the Citizen Experience

  • Michele Bartram, Customer Experience Officer, U.S. Census Bureau
  • Mike Rosa, Vice President, Public Sector Security, Salesforce
  • Habib Hourani, Federal Solutions Engineer and Team Lead, Okta
  • Bob Withers, Vice President, Public Sector, New Relic


Panel - The New Frontier: Personalizing Experiences

  • Amber Chaudhry, CX Lead, Business Technology Solutions, U.S. Small Business Administration
  • Franklyn Matthews, Director of Customer Experience Management for Enterprise Services, U.S. Department of Commerce
  • Nitin Badjatia, Senior Director, Product Strategy, ServiceNow
  • Bill Donellan, Vice President, Public Sector, Adobe


Panel - Effective Citizen Outreach: Communicating Through the Coronavirus Pandemic & Beyond

  • David Johnston, Government Social Media Manager & Director of Media
  • Margarita Devlin, MA, CRC, Principal Deputy Under Secretary for Benefits, Veterans Business Administration
  • Ben Cathers, Global Principal Solutions Consultant, Hootsuite
  • Angy Peterson, Vice President, Granicus Experience Group