Twilio Contact Center Modernization
Customize and scale your cloud call center with Twilio Flex
- Omnichannel: Accept and respond to messages over SMS, WhatsApp, Voice, Webchat, and even Video
- Automation: Build interactive voice response and chatbots to answer common questions, build triaging workflows, and manage warm escalations
- Cloud Scale: Increase capacity on demand as need for your programs changes over time, only pay for what you use
- Complete Flexibility: Customize every aspect of your contact center, integrate into your existing technologies, and embed needed data sources
Twilio helps government agencies with contact center modernization for 311 and 211 programs, social benefit hotlines, contact tracing, licenses and permitting, and jobs and family services.
- City of Pittsburgh moved its contact center remote in 5 days
- New York City Department of Information Technology and Telecommunications scales contact tracing to slow the spread of COVID-19
- United Way manages overflow traffic to 211 lines with Twilio Flex