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Twilio Citizen Engagement
- Alerts: Keep residents informed of public service announcements and program updates with alerts over SMS, Voice, and Email
- Reminders: Reduce no-shows and improve program participation with SMS-based appointment scheduling, alerts, and reminders
- Self-service: Build chatbots and interactive voice response to help program applicants answer common questions and fill out required forms on their own
- Conversations: Enable 2-way conversations over SMS and webchat with automated workflows; easily escalate unique questions to staff
Twilio helps government agencies with citizen engagement around election information, public health announcements, census participation, unemployment benefits, and more.
- Texas Department of Transportation reduces commute time with traffic alerts
- Benefits Data Trust helps people apply for SNAP benefits with a chatbot
- City Harvest schedules food pantry pickup appointments over SMS