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Twilio Case Studies
How Pittsburgh’s 311 Service went Remote in less than a Week with Twilio
The city of Pittsburgh provides a critical 311 service to its 300k+ residents, sharing important city information and responding to a variety of requests and reports from residents.
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Texas Department of Transportation Cuts Down the Commute with Traffic Updates via Programmable SMS and Notify
Can a text message create a safer, shorter commute? Researchers at the Texas A&M Transportation Institute (TTI) think so, and they’re proving it to thousands of Texas drivers
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Building in the Middle of a Hurricane
During Hurricane Harvey, phone lines at the Emergency Department in the City of Friendswood, TX were overwhelmed. Using Twilio’s open source Modern Contact Center and Programmable Voice, Joshua Lyman and a group of volunteers launched an emergency call center to support relief efforts.
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Twilio Flex deployed for COVID-19 contact-tracing agency
August 28, 2020
Tech teams supporting agents working remotely on COVID-19 surveillance efforts in several U.S. cities and the state of Illinois eschew traditional IT and opt for cloud platforms.
Twilio partners with more cities, universities to power contact tracing systems
August 27, 2020
Twilio said it’s now working with the Illinois Department of Innovation and Technology and the Public Health Department of Philadelphia on contact tracing systems.
Twilio to Power Communications for More Than 28 Contact Tracing Initiatives
August 27, 2020
Illinois Department of Innovation & Technology and Philadelphia Department of Public Health tap Twilio to support contact tracing efforts. Twilio positioned to address contact tracing needs for over half the United States population.
Twilio to Power Communications for New York City’s Contact Tracing Initiative
May 22, 2020
Through the city’s Department of Information Technology & Telecommunications (DoITT), the city is planning to deploy a cloud-based contact center on Twilio Flex and leverage Twilio SMS and Voice as key parts of the City’s COVID-19 tracing program.
Pittsburgh upgrading 311 system at 'unheard of' pace to allow remote work
March 27, 2020
See a pothole? Call 311. A tree limb down in your park? Call 311. Need to know the city’s latest news during a global pandemic? Call 311. The operators on the other side of the line are among the city staff that have reported to their office on the 6th floor of the City-County Building during the COVID-19 pandemic, but by Friday upgrades to the city’s system could allow them to work from home.