Overview
Genesys powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry's #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.
Platforms
Turn customer experience into a strategic differentiator
Businesses worldwide count on Genesys to deliver the customer engagement, employee engagement, and business optimization capabilities that drive lasting relationships and impressive business results. Exceed your business goals and customer expectations with the Genesys Customer Experience Platform. Genesys gives you the tools to manage customer journeys across one or more channels.
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PureCloud
The PureCloud Platform is a unified, all-in-one customer engagement and employee-management software solution that’s easy to use, quick to deploy, and built for rapid innovation. The platform offers fast internal adoption for small- to mid-market organizations. To learn more visit: https://www.genesys.com/en-gb/platform/purecloud
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PureConnect
PureConnect is the omnichannel contact center solution for mid-market to large organizations. You connect with customers over phone, chat, text, or social media – all within a single, powerful application. PureConnect can be customized to meet your specific needs and unlock additional features with subscription licenses. To learn more visit: https://www.genesys.com/en-gb/platform/pureconnect
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PureEngage
The PureEngage platform combines real-time contextual journeys, world-class intelligent routing and digital transformation. With robust, user-friendly tools at their fingertips, your teams are empowered to exceed customers’ rising expectations for personalized, seamless interactions. The PureEngage platform delivers operational efficiencies and a superior customer experience. To learn more, visit: https://www.genesys.com/en-gb/platform/pureengage
Contracts
GSA Schedule Contracts
GSA Schedule 70
GSA Schedule 70 GSA Schedule No. GS-35F-0119Y Term: December 20, 2011- December 19, 2021SEWP Contracts
SEWP V
Contract Number: Group A Small: NNG15SC03B Group D Other Than Small: NNG15SC27B Term: May 1, 2015 - May 1, 2025State & Local Contracts
City of Seattle Contract
Contract #0000003265 Term: December 19, 2021CMAS
Contract # CMAS 3-12-70-2247E Term: through March 31, 2022Fairfax County IT Hardware, Software, & Services
Virginia- Fairfax County CONTRACT EXPIRATION: October 4, 2020 (with 5 option years)NASPO ValuePoint
Term: through September 15, 2026National Cooperative Purchasing Alliance (NCPA)
Term: through November 30, 2021National Intergovernmental Purchasing Alliance (National IPA - TCPN)
Term: through November 30, 2021State of Indiana Contract
Contract Number: 0000000000000000000021430 Term: August 1, 2017 – July 31, 2021State of New Mexico Contract
Contract Number: 80-000-18-00002 Contract Period: August 1, 2017 – August 1, 2021Texas DIR-TSO-4288
Texas DIR Contract: DIR-TSO-4288 Contract Period: Through February 21, 2021 (with 2 option years)VASCUPP
Contract Number: UVA1482501 Term: May 2, 2014– December 19, 2021Education Contracts
The Quilt
Term: through April 30, 2022Events
Archived Events
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2020 Events
April 23, 2020 - June 04, 2020
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2019 Events
November 20, 2019September 26, 2019September 25, 2019September 24, 2019June 18, 2019June 10, 2019June 10, 2019April 25, 2019March 18, 2019February 21, 2019February 21, 2019February 19, 2019January 23, 2019
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2018 Events
November 14, 2018May 02, 2018
News
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Resources
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