Overview

Genesys powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry's #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.

Platforms

Turn customer experience into a strategic differentiator


Businesses worldwide count on Genesys to deliver the customer engagement, employee engagement, and business optimization capabilities that drive lasting relationships and impressive business results. Exceed your business goals and customer expectations with the Genesys Customer Experience Platform. Genesys gives you the tools to manage customer journeys across one or more channels.

  • PureCloud

    The PureCloud Platform is a unified, all-in-one customer engagement and employee-management software solution that’s easy to use, quick to deploy, and built for rapid innovation. The platform offers fast internal adoption for small- to mid-market organizations. To learn more visit: https://www.genesys.com/en-gb/platform/purecloud

  • PureConnect

    PureConnect is the omnichannel contact center solution for mid-market to large organizations. You connect with customers over phone, chat, text, or social media – all within a single, powerful application. PureConnect can be customized to meet your specific needs and unlock additional features with subscription licenses. To learn more visit: https://www.genesys.com/en-gb/platform/pureconnect

  • PureEngage

    The PureEngage platform combines real-time contextual journeys, world-class intelligent routing and digital transformation. With robust, user-friendly tools at their fingertips, your teams are empowered to exceed customers’ rising expectations for personalized, seamless interactions. The PureEngage platform delivers operational efficiencies and a superior customer experience. To learn more, visit: https://www.genesys.com/en-gb/platform/pureengage

Contracts

GSA Schedule Contracts

GSA Schedule 70

GSA Schedule 70 GSA Schedule No. GS-35F-0119Y Term: December 20, 2011- December 19, 2021


SEWP Contracts

SEWP V

Contract Number: Group A Small: NNG15SC03B Group D Other Than Small: NNG15SC27B Term: May 1, 2015 - April 30, 2020


State & Local Contracts

City of Seattle Contract

Contract #0000003265 Term: December 19, 2021

CMAS

Contract # CMAS 3-12-70-2247E Term: through March 31, 2022

DE NCPA

Contract Number: ITS-006498 Term: through April 30, 2019

Fairfax County IT Hardware, Software, & Services

Virginia- Fairfax County CONTRACT EXPIRATION: October 4, 2020 (with 5 option years)

NASPO ValuePoint

Term: through September 15, 2026

National Cooperative Purchasing Alliance (NCPA)

Term: through November 30, 2021

National Intergovernmental Purchasing Alliance (National IPA - TCPN)

Term: through May 31, 2019 (with 2 option renewal years)

Oklahoma DIR Contract # SW1056

Vendors: Various Term: June 22, 2015 - June 22, 2019

State of Indiana Contract

Contract Number: 0000000000000000000021430 Term: August 1, 2017 – July 31, 2021

State of New Mexico Contract

Contract Number: 80-000-18-00002 Contract Period: August 1, 2017 – August 1, 2021

Texas DIR-TSO-4288

Texas DIR Contract: DIR-TSO-4288 Contract Period: Through February 21, 2021 (with 2 option years)

VASCUPP

Contract Number: UVA1482501 Term: May 2, 2014– December 19, 2021


Education Contracts

The Quilt

The Quilt


Events

Archived Events

News

Latest News

The United States federal government, as well as qualifying state, local and tribal agencies, can now leverage industry-leading solutions from Genesys® with ease to deliver better, faster service to ...
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Resources

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Resources

Security standards can be used to evaluate the strength of cloud solutions and why they are essential when evaluating cloud offerings.

Solutions Brief

How to start replacing an outmoded legacy system with a platform that supports outstanding customer service

GovLoop and Genesys partnered to survey government employees to find out their views about customer service and employee engagement. GovLoop also interviewed Jodi M. Thompson, Senior Principal Business Consultant for Strategic Business Consulting, and Stefan Captijn, Senior Director of Product Marke...

To address the gap in service delivery and bridge the disconnect between government and citizens, more agencies need to adopt better technologies and consistent practices. This will help empower employees so they can deliver better and more consistent services to their citizens.
Check out this fu...

GovLoop partnered with Genesys, a leader in citizen experience platforms, for this research brief. In the following pages, we analyze the survey results of 217 public-sector employees who were asked about their perceptions of and experiences with artificial intelligence, automation and chatbots

A recent survey from Genesys and GovLoop of U.S. government agency employees finds that 65% reported customer experience (CX) as a priority at their agency. And nearly 92 percent also claim cloud technology strategies are significant component to improve their customer experience. Yet, only 27% said...

Video

The next stage for these agencies is to shift AI and chatbots from buzzwords to deployable technologies. And government agencies must combine intelligent automation and human employees to optimize the citizen experience.

AI and chat bots have the power to transform the way government agencies interact with their citizens and employees. View the Genesys webinar hosted by Tara Griffin, Senior Manager, Strategic Solutions, Genesys as she shares:How AI and chat bots can both transform the citizen experience, while reduc...

Webinar

How can moving to the cloud support government’s effort to improve the customer experience (CX)?92% of government agency members reported that moving to the cloud could have a significant impact on their CX, according to a survey conducted by Genesys and GovLoop.This on-demand training shares:How ...