Genesys Platforms

Modernize your contact center with a composable CX platform

Genesys Cloud CX is designed to take full advantage of modern cloud strategies and technologies. A microservices-based architecture, API-first development, open data and AI give you rapid innovation, agility and resilience. The platform’s composable design optimizes your customer experience tech stack so you can focus on configuring exactly what your business needs, with limited disruption.

Genesys Cloud CX is transforming the contact center industry by delivering innovation to companies of all sizes, everywhere. There’s a reason it’s a leading platform for seamlessly integrating voice and digital channels — empowering agents, delighting customers and creating better business outcomes overall.

The Future of Digital Customer Engagement

Personalize experiences at scale with a 360-degree view of all customer touchpoints and AI-powered insights. You stay a step ahead, taking action in real time to address customers’ needs and guide them towards resolution. Position your business to win with customer experiences that feel fluid, tailored and efficient.

Engage 24/7 on the channels customers prefer, including chatbots, web messaging, live chat, email, SMS, Facebook Messenger, Instagram and more. With Genesys DX, you can always be available across all channels through one integrated system. Make it easy for your customers to find answers on their own and for your team to step in when help is needed.

Simplify management and reduce costs

Unifying communications across your company reduces complexity, simplifies administration, improves efficiency and reduces total cost of ownership. And doing all of this without disrupting existing systems is key to ensure a consistent customer experience.

Built on a simple, all-in-one architecture, the PureConnect application enables you to consolidate call center and business communications infrastructures. Because PureConnect was developed on an open and standards-based architecture, it easily provides high performance for small to mid-sized businesses while integrating with external data and features.