Genesys Announcements


Innovation in Government

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Contact centers have rapidly modernized the constituent experience in response to the pandemic. Christina Angel, senior solution consultant for U.S. public sector at Genesys, discusses self-service, AI, and other trends and strategies to deliver empathetic service experiences with technology.
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In this Q&A, Nathan Hamrick, principal solution consultant for public sector at Genesys, discusses ways that organizations can use artificial intelligence and intelligent automation to deliver a modern experience.
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The pandemic forced government contact centers to modify how they provide services. Ivory Dugar, senior solutions consultant at Genesys, answers the equipment and workforce optimization questions that are top-of-mind for agencies that extend operations to remote agents.